Privacy Policy

This Privacy Policy describes how personal information is collected, used and stored through use of our Platform and through use of our websites, apps and web-based resources. We refer to our platform, apps, websites and web-based resources as the “Services”. We use the word “you” to refer to any individual user of our Services.

Why We Collect Personal Information

House Manual collects personal information in order to provide our Services to you, to learn about use of our Services (for improvement, accessibility and relevant content), and to provide you with information about our Services, including features and promotions. We collect only the minimum amount of personal information needed for these purposes. We do not sell or trade personal information, and we will only share your personal information with third parties in the ways that are described in this Privacy Policy.

Information House Manual Collects from You

Contact Information. We collect your name and email address when you sign-up/register for our Services and create your account profile. We use this information to activate your user account, give you access to the Services and send you notices about your user account. We may also use your contact information for marketing purposes, such as promotional emails, direct mail and sales contacts. You can opt-out of our marketing communications at any time by unsubscribing or contacting us at hello@housemanualapp.com.

Billing Information. When you subscribe to our Services, we/our Platform can be used to collect credit card information to process that payment. Credit card information is provided directly to our payment processor and is processed in a PCI-compliant manner. We do not keep your credit card information. Note that when credit card information is referred to as being “stored”, this means the payment processor has a “token”. The token replaces sensitive information and acts as a non-sensitive placeholder that can be used by the payment processor to reference your credit card information when payments need to be processed.

Log and Device Information. When you access and browse our Services, we collect information about how you are accessing our Services, such as your internet or mobile network connection, your browser or the type of mobile device you are using (if applicable). We use this log and device information to identify how our Services are being accessed and used so we can optimize them for the types of connections, browsers and devices being used. This information is not used to market or send promotions at an individual user level.

Cookies and Tracking Information. Our website uses cookies. Cookies are small data files that are downloaded to your computer or device by a website. Your web browser lets you manage cookies through its “settings” or “options” menus. You can change your browser settings to display a warning before accepting a cookie or to refuse all cookies. You can also delete cookies at any time; however, please note that certain cookies must remain in order to use certain portions of the Services. We also use web beacons, which are tiny graphic objects embedded in a web page or an email which allows us to determine if a user has viewed the web page or email.

We use cookies and web beacons:

• To learn about use of our websites, such as user traffic patterns and the effectiveness of our navigational structure
• To identify email open rates in order to gauge the effectiveness of certain communications or marketing campaigns
• To allow you to login to secure areas of our Services
• To store your login credentials for easy access to our ServicesFor more information about cookies, see our Cookie Policy.

Social Media. If you login to our Services using a third party sign-in service, such as Google, Facebook, Connect or Twitter, we will receive personal information from those services, such as your name, email address and profile photo, in order to pre-populate our online forms. We also include social media “Like” and “Share” buttons on our websites. These features may collect your IP address and the page you are visiting on our website. They may also set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the third parties who provide them.

Legal Basis (GDPR EU/UK)

For personal information that is subject to the General Data Protection Regulation (GDPR), we rely on the following legal bases for collecting and using your personal information:

• Your consent
• Our legitimate interests (which are not overridden by your privacy rights), such as operating our business, understanding and improving our Services, direct marketing related to our Services, communicating with you about your use of our Services, events or related resources, improving our websites and protecting our legal rights and interests.

You may withdraw your consent at any time. Where we are using your personal information for our legitimate interests, you have the right to object to that use. See below under Your Rights for how to withdraw consent or object.

Sharing Your Information

We do not sell or distribute personal information to third parties for their own commercial or marketing purposes. We will only share personal information we collect in the following circumstances:

• Suppliers and Service Providers. In order to operate our business and provide the Services, we may need to share a limited amount of personal information with our third party suppliers and service providers. Before sharing personal information, we ensure that the third parties receiving the personal information have provided appropriate safeguards, and that your privacy rights are protected and preserved. Some of the areas where we use third party suppliers and service providers include:

-Our data centers where all Platform data is stored

-Customer support services to help us collect feedback and manage our support services

-Communication services to send out email and SMS notices or reminders

-Payment processors

• Corporate Transactions. We may share personal information in connection with negotiating or carrying out a financing or acquisition of our business, a merger or amalgamation with another business, or a sale of all or part of our company assets. Before sharing personal information, we will ensure that appropriate confidentiality and non-disclosure undertakings are in place.

• Compliance with Laws. We may disclose personal information to a third party if we are required to do so by applicable law, government request, court order or regulatory body. We may also be required to disclose personal information to enforce our legal rights, to enforce security requirements, or to respond to an emergency which we believe, in good faith, requires us to disclose personal information. In such instances, if permissible, we will make every reasonable effort to give you as much notice as possible regarding the disclosure of your personal information, what information was disclosed and why.

• Anonymized/Aggregated Data. House Manual may use computer-generated algorithms to gather anonymous and aggregated information about use of the Services in order to assist in our continued development and improvement of the Services, and for research, data analysis, benchmarking, statistics or trend analysis. We will ensure that none of the information we gather identifies, or could be used to identify, you.

Security

We protect your personal information by:

• Using industry standard security controls such an encryption and an SSL (Secured Sockets Layers) certificate to ensure information is transmitted over a secured connection between your browser and our web server.
• Using state of the art data centres with appropriate security and compliance certifications, such SOC 2 and EU-US Privacy Shield..
• Requiring password protection of your user account with a password set by you. We cannot access or identify your password. The only way to recover a password is for you to initiate a reset via the email address or mobile phone number you use for the Services.

While we employ industry standard measures to protect your information, no electronic communication can ever be completely secure. You share responsibility for protection of your personal information by setting a strong password and by keeping your username and password confidential.

Storage Period

We retain personal information only for as long as necessary to achieve our stated purposes, or as required by applicable law. For example, Contact and Billing information is kept for as long as your account is active and for a reasonable period after it has been deactivated in the event you wish to re-activate the account. User account information may also be retained as necessary to comply with our legal obligations, resolve disputes or maintain our relationship with you. Credit card information is never kept or stored by us.

International Transfers

If you reside outside North America, your personal information may be transferred to and processed in Canada and the United States.

Before transferring your personal information, we ensure that appropriate safeguards are in place and that your privacy rights are protected and preserved. For individuals located in the European Union or the United Kingdom, such safeguards may include the existence of an EU adequacy decision, certification and adherence to EU-US Privacy Shield and Swiss-US Privacy Shield Frameworks, the Standard Contractual Clauses approved by the European Commission, binding corporate rules, or other legal mechanisms to safeguard the personal information being transferred.

Information about the Privacy Shield Frameworks can be found at www.privacyshield.gov

Your Rights

Individuals have certain rights with respect to their personal information. These rights are set out below.

• Correction and Deletion. We will make reasonable efforts to ensure that the personal information we collect from you is accurate and complete. You may update, correct or delete your account information at any time by logging into your user account and modifying your personal information, including your preferences to receive messages from us. You may also update, correct or delete your personal information by contacting us as noted below.
• Withdrawing Consent. Where we have relied on your consent to use your personal information, you have the right to withdraw that consent at any time by contacting us as noted below. In addition, all our marketing email messages contain the ability to automatically “opt-out” or unsubscribe from our mailing lists and marketing messages.
• Access and Portability. You have the right to request a record of the personal information that we have collected about you and to ask that the information be provided in a structured, used electronic format (where applicable and technically feasible). There may be some cases where we cannot provide you with certain information about you if it would mean disclosure of personal information of another person or other confidential information, or if it would compromise our security systems. If you require access to your personal information, please Contact Us. We will respond to you within thirty (30) days of receiving your request. We may charge a fee where permitted by applicable law.
• Restriction and Objection. In certain limited circumstances, individuals in the EU may request that we restrict our use of their personal information and, where we rely on legitimate interests as the legal basis for using your personal information, you have the right to object to such use. In these cases, we can be required to no longer use your personal information; however, this may mean that certain of our Services cannot be made available to you. If you wish to exercise your right to restrict or object, please Contact Us.
• Complaints. You have the right to lodge a complaint with a supervisory authority (ie, the independent public authority responsible for monitoring data protection laws in your country). You may also contact the Information and Privacy Commissioner of British Columbia (for British Columbia matters) (http://www.oipc.bc.ca/) or the Privacy Commissioner of Canada (for international matters and inter-provincial matters) (http://www.priv.gc.ca/).

Contact Us

If you have any questions or concerns about our Privacy Policy and our privacy practices, please contact us at:

Yachting’s Best Media Inc.

hello@housemanualapp.com

Attention: Privacy Officer